Refund and Returns Policy

We always strive to provide you with an enjoyable and safe online shopping experience, so we explain to you the exchange and return policy

Exchange policy:

· Please keep in mind that we do not have direct replacements (for quality review purposes)
· If you want to exchange a specific product, you must write to us within 7 days of receiving the product (5 days in the case of special offers and discounts) by filling out the return request (link is below)
· The product must be in its original condition, unused, without removing the tag or stickers on it and the product’s plastic cover, and without being exposed to any perfumes, washing or ironing.
· If an error occurs on our part and you receive a product with a manufacturing defect, we will bear all consequences of that.
· The return request will be canceled if the delivery representative’s call is not answered for more than 3 attempts.
· Once the exchange is accepted, a discount coupon will be sent for the value of the products to be exchanged within 24 working hours

Return Policy:
· If you want to return a specific product, you must write to us within 3 days of receiving the product (two days in the case of special offers and discounts) by filling out the return request (link is below).
· The product must be in its original condition, unused, without removing the tag or stickers on it and the plastic cover of the product, and without being exposed to any perfumes, washing or ironing.
· In the event of returning items with offers, for example but not limited to “Buy one item and get another,” the entire order will be returned.
· If an error occurs on our part and you receive a product with a manufacturing defect, we will bear all consequences of that.
· The return request will be canceled if the delivery representative’s call is not answered for more than 3 attempts.
· Once the return is accepted, the amount will be refunded in the same way as the purchase within a period of 7 to 14 days, depending on the policy of the source of purchase.
· The shipping value is deducted from the original order amount + 19 riyals return fee.

All of these exchange and return procedures take place after we complete the inspection of the products in our warehouses in Jeddah

To submit a return request

https://brvl.cc/xZfde

In order to ensure your satisfaction, damaged products will be returned or you will be compensated with a wallet balance including shipping. To ensure your safety, cosmetics, perfumes, care products, or products that have been used or opened for your safety will not be returned.You can also return hardware products provided that they have not been used or opened, and provided that they are in their original condition as they were received from United Saturn.

Q: Is there a fee for returns?

When a product is returned intact and undamaged; That is, in its original condition, the return fee is borne by the customer, amounting to 15$ and deducted from the value of the returned product.
When the damaged product is returned, Saturn United will bear the full fees.

Q: How can I return a damaged product?

Our customer service companions will be happy to serve you regarding this matter by sending a ticket on the request or through the unified number: our number, provided that the returned product is in its original condition and in its original packaging and has not been used, opened, or the product’s packaging has not been changed.

Q: Can I return a damaged product purchased with United Saturn offers?

In the event of receiving a damaged product purchased through United Saturn offers, the customer will be compensated by shipping a new product, or adding a balance in the wallet with the value of the product, and the value of the product cannot be refunded to the bank account.